Visit our Battery Pack Load Testing Guide. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Listen or look back to see if the rear wheel is slowly spinning. Powered up the scooter. Include an image for extra impact. :~f 12`L,@" Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Can you please tell us how we can improve this article? When the battery is fully charged it will change from red to green. Looks like spring issue. Roller Blades/Bikes. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. E02 - Adjust your brake calipers so that they operate effectively. Expect More. The motor does make some noise when first accelerating but goes away. Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor Will this problem come back? The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . 21E, 22E, 25E, and 30E - Replace console to fix error code. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Scary at first. Yes . To determine whether either of these is true, unplug all of your devices from power and try charging them again. . Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. An awesome member of our community made this guide. I didn't realize my tires were about half the recommended psi. I have given up on this company doing the right thing. It goes fast and I can go up big hills . Fix Water Leaking From Air Conditioner. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Therealjondotcom 3 yr. ago. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Here is a link to find the manual for your Gotrax hoverboard. Please Note, some electric scooters share error codes. Once you ensure the position is correct, gently slide the pack into the tiller. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Grab the new battery pack and ensure that your are installing the battery pack correctly. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Resolved through warranty, in the mail. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Electric scooter throttle not working - How to fix it - Thescooterguide If your Gotrax hoverboard will not turn back on you are experiencing an issue. `f25Jz>`lf(< @%-vCN They cannot show error codes. Test The Battery Pack On A Scooter That Runs. Check the lights, the brakes, and all the features, and make sure they are all working properly. But when I press the throttle, nothing happens. All night charging leads to 15 minutes of riding. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Reply, Took mine to the local bike shop. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Install the locking hook and the two screws into the head unit. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . If the scooter is off but still takes off, this means that the control box is damaged. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Missing tire extension - poor quality control. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. I absolutely love this scooter. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. I try and ride economical to maximize range and durability. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. I requested a refund. Set the battery to the side for disposal. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Entice customers to sign up for your mailing list with discounts or exclusive offers. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Visit the Gotrax . Include an image for extra impact. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Odometer not working. If the battery is fully charged, then the issue is likely with the motherboard or wiring. If you experience problems with any of these models of e-bike file a claim below. GOTRAX sent me a battery and a replacement handle bar. All rights reserved. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Entice customers to sign up for your mailing list with discounts or exclusive offers. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. I requested a refund. will respond to the email but the response itself is not helpful). *You may need to perform a recalibration up to three times to fix your issue. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Aug 15, 2020 Thank you GoTRAX for fixing my 7 year olds birthday gift! This may be caused by several factors, but luckily there are solutions to all of them. Back fender completely broken off, bottom screw plate snapped. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. When it comes to hoverboards, the magic fix-all is called recalibration. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. This problem could be caused by many different things. Has refused refunds. Search General questions or product specific choose what you're looking for from our awesome drop down menu. This is telling you the charger is working. I also have a V1 and no issues. Even if just pressing for a second - Kind of scary actually. Its possible the quality slipped with the V2, but they are basically the same scooter. If the wheel spins only when the battery charger is plugged into the scooter then the . If all of them work normally, then you need a new charger. Here is a link to find the manual for your Gotrax hoverboard. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The BBB's grade of "F" still . Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Include an image for extra impact. Its possible that you got a defective battery. What if the part I ordered did not solve the problem? Set the line out of the way once disconnected. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Codes often have simple solutions and we are here to assist. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. If that doesn't work, email support. Use caution as extreme force may damage your scooter console or battery connections. . Of course, with any new or growing technology there are often hiccups along the way. Only tools required are the 4mm Allen wrench and a set of pliers. 0000002873 00000 n If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. GOTRAX - F5 Electric Bike. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Electric Scooters Problem not solved. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I will come back and edit the post if I experience anything that you've listed. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest . 0000000696 00000 n IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I've had mine for almost two weeks now, and have not experienced these issues. 110 20 In my case, when I got a new Gotrax scooter, it did work fine in the beginning. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If the scooter works after disconnecting the brake switch then the brake switch is defective. Make sure the petals are level with each other and on a flat surface. Not much help really. Reddit and its partners use cookies and similar technologies to provide you with a better experience. GOTRAX - F5 Electric Bike TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Problem is from inside the tire assembly. Gotrax Hoverboard Troubleshooting - besteride.com My GoTrax (about 5 months old) started acting weird today. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. E07 - Replace Motor or Motor Wheel Assembly. If damaged do not proceed. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Kid really loved the speedometer and the cruise control feature! Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does These codes will pop up over your console's display when there are issues within your electric scooter. On that same hill last week I got about 16 top speed. Hold down the power button for 10 seconds. But, as soon as it worked for quite some time, it started showing various problems. PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts Beeping can also indicate uneven pressure on the hoverboard sensors. Make sure that these are not punctured if they are air-filled. I had my second issue within 17 business days of receiving the scooter. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Of course, you could also have an issue with your battery. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Circuit breakers are usually on the outside of the scooter. Now you are finished and ready to test your work. Range: 4 miles (est) Max. A revolution is on the way - and Electric Scooters are leading it! We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Please Note, some electric scooters share error codes. I continue to struggle with GOTRAX's customer support team. Looking For The Best Lock For An Electric Scooter? After rare 'F' rating from BBB, electric scooter company GoTrax responds I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. GoTrax - GMAX Electric Scooter. If you have done these things, but are still having trouble, please contact customer service. Jan 7, 2020 In this video we take a look inside a GoTrax G2 Scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. These codes will pop up over your console's display when there are issues within your electric scooter. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) I'll monitor the post to see if these are isolated or widespread. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Gotrax is known for adapting its electric vehicles to the needs of consumers. Back wheel brake mis-aligned. Step 6 Install the battery pack. Press question mark to learn the rest of the keyboard shortcuts. Take care of your ride so it can take care of you. Yes, you read that right. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Listen or look back to see if the rear wheel is slowly spinning. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. This is a few specific actions that act as a reset for your board and can fix many common issues. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Gotrax has also added a longer battery life. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0000047449 00000 n 0000007190 00000 n It is possible to check the voltage of your battery using a voltmeter. 20 MPH Max speed and durable 10 . Always be sure to consult the . Has seemingly chose to simply respond but not take action (i.e. After fully charging, I prepared for the first ride with the new parts. I am on the hook to pay for shipping to send back their poorly made products. How do you check the odometer on the GXL V2? You may want to check your fuse box to see if any fuses are blown. %PDF-1.4 % I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. New Safe Step Technology - Both feet must be placed on the . E03 - Change speed settings or gear. We appreciate you customer service and willingness to do the right thing! Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. If still showing error code, contact Customer Support for assistance. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Save my name, email, and website in this browser for the next time I comment. You feel the scooter lose power and your inertia throws you forward. I tried these fixes and the problem got solved. There are many possible reasons why your Gotrax hoverboard is not balancing. Happy to help! Scooter Does Not Run : ElectricScooterParts.com Support Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. These are as follows. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Entice customers to sign up for your mailing list with discounts or exclusive offers. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. The motor would sometimes "sputter" (not engage) when you push down the throttle. Kick stand wobbly. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. bay_blade2000 3 yr. ago That's not what I am saying at all. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age Amazon.com: Gotrax Scooter Parts Contact an authorized service center for more information about replacements. Post adapter arcing when plugged in. Further, the locking pin is completely . Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. There is no doubt that hoverboards are a popular and fun way to get around. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. If your Gotrax hoverboard will not turn back on you are experiencing an issue. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website I cant find anyone who sells them including the gotrax website, acisneros0873 - It was the front wheel so more difficult, cost 40 for replacement. Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here].
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