we were automatically rolled into the EIS Program, having used the GSP Regards Michael. I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. ), Maximum percentage of cases closed by eBay without seller resolution, Minimum number of unique transactions for requirement to activate. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Because it was sitting in my barn / shop for over 12 years!! That was with a 5 day handling time. Sellers who are unable to manage their inventory should consider using software like, Leave buyers positive reviews. You'll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest. Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listing or that were not delivered by the estimated delivery date. Live At Caesars Palace. Opinions about the effect (or lack thereof) of late delivery rate (and other eBay metrics) are a dime a dozen . When I called in Sept, they didn't even know what I was talking about. That's why we have extended handling times! The transaction consisted of 28 items so I got 28 defects which took me up to 2.4% defect rate. But search Community or google for the details on that crash. The information i have submitted is: Root Cause: I have failed to meet Amazons standards specifically referring to my late shipment rate. Sellers with a low transaction count, really can't afford any lates as it will really skew their percentage. Take a look at your Seller Dashboard - opens in new window or tab to check your current and projected level. Need a quick review? i just have better things to do with my time. I feel for you. Describing your products accurately. eBay merchants instead improve their customer engagement and acquisition by tracking and forming insights from their own seller account data. Buyer's Address Appears to be a Freight Cargo Company. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case.". Many thanks in advance. 2. You have to wonder why eBay continues to come with seller ratings which are so full of holes. so would take another 5 packages for me to get in trouble. Meeting these performance standards not only positively impacts sellers product rankings, but also signals that the merchant is providing excellent customer service and is likely to receive positive ratings. If youre not meeting the benchmarks for these metrics, there are steps you can take to improve your stats for greater customer engagement and acquisition. Your seller level can fall to Below Standard if your transaction defect rate is above 2% or if your percentage of cases closed without seller resolution is above 0.3%. i don't care that much about it. Respond to all buyer messages promptly and resolve issues as they arise. The percentage requirement applies after the account has exceeded the maximum number of occurrences. Listings or products that infringe on the intellectual property rights of others are not allowed on eBay. 07:09 PM. I'm on the line with CS nowactually I'm on holdbut trying. 1. Copyright 1995-2021 eBay Inc. All Rights Reserved. Consider using eBays. significant money, because it would give me access to Priority Mail Your seller performance rating includes a late shipment rate calculation, and the maximum late shipment rate to qualify for Top Rated status is 3%. Cant remember each metric and benchmark? You can keep track of your performance against these standards through yourSeller Standards Dashboard - opens in new window or tab, and our full policy guidelines below provide additional details about how your performance is calculated. Product searches on eBay automatically show Best Match results. Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. 9 times out of 10 the item arrives well before the estimate, which is why I have a 5 day handling time and still post same or next day after payment. who have experience with it. 03:40 PM. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. but i still would be in the "above standard" status (so i hope). 4 transactions cancelled for being out of stock; 3 cases closed without seller resolution; 0.7% (7 of 1,000 transactions) This is less than 2% of transactions. eBay merchants with this data-based knowledge are equipped to encourage returning and new buyers to purchase their specialized products. buyer. eBay merchants can start taking advantage of their account data with this guide to tracking and applying metrics on the marketplace for better growth. From the Prairies, all mine go through Mississauga. 3. . These three metrics indicate the amount of traffic a listing receives before any sales happen. Tracking shows the item was delivered after the estimated delivery date. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! What happens if your seller level is Below Standard? Cases closed without seller resolution are cases where eBay was asked to review the case and the seller was found responsible. Cases that are closed without resolution, Improving your inventory management practices. Merchants who want to encourage positive feedback should monitor their seller performance metrics. Sellers who want to use data to grow their eBay business need to know where to find these metrics in the marketplaces reporting features. If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves. The articles below may help: We assess your seller performance on the 20th of each month. Help for buyers and sellers. Artwork Drawings Seating Furniture "Studies From Victoria & Albert Museum 1 Fine Artwork Vintage Drawings Interior Seating Furniture Designs Picture "Studies From Victoria & Albert Museum" Each drawn by hand. Merchants should also check their sales rates under the Sales section of the Performance tab to see if its decreased and if so, by how much. - edited A late shipment rate below 4% will aid your chances of winning a share of the Buy Box. Tracking does not give a reason why it was not delivered. A defect is added to your account if: To avoid letting down buyers and receiving a defect due to an item being out of stock: If we're asked to step in and help with an eBay Money Back Guarantee case, you can resolve the issue with the buyer by issuing a refund or accepting a return so the request isn't concluded as the seller's fault. I just checked my seller dashboard and to my surpise it shows I have a late shipment rate of 3/70. Find out more about our Seller performance standards. The more orders a merchant has, the more likely they are to have buyers leave feedback. Next, click on "site preferences" in the menu on the left-hand side. And like any other company; eBay always releases new updates and changes that sellers and buyers need to be aware of to continue using eBay . Another is that they forgot to eliminate New Year's Day from the business day count. I've got a question about cubic shipping in general for sellers Step 1: Opt-in by heading over to the eBay Guaranteed Delivery page (or any eBay page) and clicking on your account in the top left-hand corner. Sellers with conversion rates below this average might want to consider the rates formula to see how they can raise it: Based on this formula, conversion rates lower when the listing views rate and sales rate are both decreasing, but sales are decreasing at a steeper rate than views. Should I Add a Sig. This year eBay have introduced a number of changes for sellers (as always! Buyer purchased a CD in Nov from me US address. I have had oneshipped to Australia on Nov. 23. buildings with mailrooms, etc USPS will deliver to the building's mail Transaction defect rates and cases closed without seller resolution. for years. If your account isn't meeting our minimum performance standards, you should: Learn more about using multiple accounts. on The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance. Online customers cant evaluate products and merchants in-person, so they use this feedback from other online shoppers to determine whether they want to buy an item. Antsy Impatient buyers would be satisfied because they'd see that what they experienced as too long to wait for an item was actually very reasonable. Late Shipping Orders. Your listing may need more exposure in order to generate more sales. I have already written a guide on managed returns, which you can read here: eBay's Managed Returns Process - Explained, so now it's time to go over eBay's other big change . How sensitive is USPS to oversize boxes? Providing tracking information is an essential part of the eBay shipping process. To change your lookback period for performance requirements from 12 months to 3 months, you need at least 400 transactions in the last 90 days. Hi Milly, I am also in regional NSW with a 5 day handling time. Use pictures and include specifics in your listing so your buyers know exactly what to expect, Make sure that you respond promptly to requests from buyers. I have mailed many postcards and coins with the eBay standard envelope I use Canada Post with mostly O/S lettermail plus some light packet, small packet and expedited parcel. 5 transactions dispatched late. hope some that knows the rules better than mecome around and help you. https://community.ebay.ca/t5/Seller-Updates/2015-Fall-Seller-Update/m-p/324824#M1061. View cart for details. What can I do to resolve this issue - any ideas? I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. From this section, merchants can view the median price of competitor items and the amount of competitor items for each listing. 16-05-2018 Merchants can start by comparing their listings sales conversion rate to the average ecommerce conversion rate of 2-3%. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. tracking indicates late delivery. Tune into our last eBay for Business podcast episode of 2022! 20-04-2021 hilarious but these packages are not even the culprits. next to "indicates late delivery" is a column "buyer says late delivery". On a few occasions, I got something out in the mail but the postal service just took a long time. 01-26-2016 Sales Tax Rate *Tax applies to subtotal + shipping & handling for these states only. Merchants selling these products are often dealing with small markets, so they have less industry data to inform their growth strategies. Product reviews are immediately visible from the search results page. Can defects, late shipments, or feedback be appealed? https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a And, most importantly, there was the month-long mea culpa from Canada Post between mid-December and mid-January. I need some guidance here. The content you are looking for has been archived. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Seller ratings can be seen from product listing pages. I did call on this but it was useless to talk to CS. Sign up with my code \"o0melinda0o\" for $5 off your first purchase!Donate to our Channel:https://www.paypal.com/paypalme/MelinLove THanks Ebay. the "reason for counting" for every single one is; i am still at 2% and my standard allows 3%. An eBay Money Back Guarantee request is ruled in . Exciting News! To qualify for the program, sellers have to have a minimum of 100 eBay transactions per year and a late shipment rate of 5% or less. If you change your postcode in the postage tab of your listing, you'll see a more reasonable ETA. Let us know how it works out for you. Transaction Defect Rate . The popularity of an item, for example, is determined by the items sales conversion rate, which indicates the percentage of people who clicked on a listing and purchased the item. Either your listing sales, listing page views, or both will need to be increased in order to increase your sales conversion rate. I'm confused by this becaues I always ship before that date that Ebay tells me that I have to ship. 10:13 AM. I've never had a single person ever complain. Here are the metrics we covered in this section: Customers on eBay are often presented with less familiar items, like used products or vintage goods. If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. Their other badge . Do you do it in the sellers dashboard - if so, do you have to change the postcode for each sale that you get from different buyers location.