The Go and Smart Passesare non-transferable. For youth, seniors, people with disabilities and low-income adults. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Getting dinner in Oakland this Fridaywill I get robbed? 0 6 EMC Hope this doesn't break the bank for you. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. The refundmay take 4-6 weeks to process. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. All Access Digital offer for just 99 cents! EMC Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. EMC Each Smart Pass user only gets one replacement per calendar year. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. But nobody did. So what you could do is to rack up a negative balance to offset the $3 fee. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream I'd calculate your estimated usage and only put that amount on the card. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. /Tx BMC If your card is registered, contact us so we can block your card from further use. f All rights reserved. Choose to stay logged in or to log out. Be sure to review the paper ticket fare chart at the station. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. A: No. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If you are still having trouble with your Go Pass, please contact us at. Paper tickets balances cannot be transferred onto a Clipper card. EMC Metropolitan Transportation Commission . 2020, Metropolitan Transportation Commission. How can I check my card balance or how much I was charged for a trip? EMC For more information, please refer to our pre-tax payroll deduction web page. E\\y\[email protected]!*o* If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. /Tx BMC f endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\[email protected]!"g/ Clipper's on your phone! But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Your refund request will typically be . If you forget to tag on and/or off, you will be subject to citation. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. for more info). You have to fill out a form. This is one option for using up the funds on a paper ticket you own. /Tx BMC Clipper is the all-in-one transit card for the Bay Area. For faster replacement, you also can pick up your replacement card at an in-person service location. At your request, we can mail you a new card with your balance restored, typically within 2 business days. f Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. /Tx BMC /Tx BMC h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P safe parking at hotels near Oakland Airport?? 0.749023 g Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. EMC The old website used to show added values, ready to be activated, but no longer does. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. HD 0UR K(EP%xg:#6(=VU-zTqwn?p When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. Your session is about to expire due to inactivity. Will the toll lanes reduce traffic jams? Clipper is committed to protecting your privacy. The other option is a refund. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream For details about how to apply for a refund, download theClipper Cancellation Form. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. 0.749023 g Please note that, Caltrain has a proof-of-payment system for fare enforcement. Orders will not load if your Clipper card balance is negative. EMC H*2T0T3415Rf& Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. E\\y\[email protected]!*o* Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. EMC Treasury will mail you a check. What do you recommend for getting this resolved? The site navigation utilizes arrow, enter, escape, and space bar key commands. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Does this mean my card is worthless and I might as well toss it? The Go Pass is also available to graduate students until December 31,2022*. There is a 50 cent surcharge per trip for paper tickets. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Your session is about to expire due to inactivity. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Subject . To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Roadshow. If you forget to tag on and/or off, you will be subject to citation. If you have a question, please call (510) 464-6841. EMC Can I have more than one card in my Clipper account? Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. You can add value, see what's on your card, and see recent transactions. It is recommended that items of value be insured when selecting this option. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. If you ever lose your card, well replace it and restore your value for a $3 fee. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The Go Pass is valid for thecalendar year: from January 1through December31. /Tx BMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream All Go Pass users should register their Clipper cards on Clippers website. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. EMC Options to Oakland Airport from Union Square. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Here's what you need to know. 0.749023 g Visit our VTA Smart Pass page for more information. /Tx BMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. $16.99 10% off. EMC Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Learn more about Clipper on your phone. No service to Chase Center atthis time,stay tuned for updates. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. This is the version of our website addressed to speakers of English in the United States. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is a regional transit card that can be used on all transit in the Bay Area. /Tx BMC While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card.