Bags Customer service American Airlines This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Contact your airline for lost or missing baggage. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Lost, Delayed, or Damaged Baggage - Transportation This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. This location does not accept cash or checks. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. It seems that you have already subscribed to this list. The Information Counter (tel. Charging Stations:These can be found in all concourses and some gate areas. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. Lounge access may be restricted at times due to capacity. Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Baggage service: 614-338-6700. We may be compensated when you click on links from one or more of our advertising partners. Frontier Airlines: Contact Us Concourse D is located on the east side of the airport and is the main concourse for international flights. Contactlost and found to locate items left at the security checkpoint. What are airlines responsibilities when your bag is delayed? We will let you know exactly when we will be there to pick you up! Browse our most frequently asked questions for more information! Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. Screening at certain airports is performed by private companies and not TSA. Unfortunately, there is no way around that. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. - Alex & Erin. Are incoming and outgoing flights for domestic travel in same concourse? The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. We really appreciate it! 28219, Airport website opens external site in a new window. Airlines are not allowed to set an arbitrary daily amount for interim expenses. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. The Welcome Center (tel. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Frequently asked questions Delayed baggage When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. What about domestic flights connecting in CLT? Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. It is essential that you keep this. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. Daily: 4:15 a.m. - 10:30 p.m. CLT has a good selection of hotels located from 1.6 miles away and further. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. For each commenced year of use, 15 per cent of the value is deducted. Free Wi-Fi is available at CLT for passengers to use in all public areas. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. If you wish to park your vehicle and escort a . Popular Questions Have a Question? Airport: Charlotte Douglas International Airport (CLT) You will not be contacted if the item was not turned in. CLT Parking Charlotte Douglas Airport CLT - iFly Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Compensation is specified in so-called Special Drawing Rights (SDR). You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. The baggage claim area is on the gound level of the terminal. This site does not include all credit card companies or all available credit card offers. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. Charlotte Airport Pickup Instructions - Hickory Hop Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. The rental car facility is located outside the terminal on level 2 of the hourly deck. at the Lufthansa baggage tracing counter at the airport, at the Lufthansa service counter at the airport or. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. Passengers may wish to consider purchasing additional insurance for valuable items. It may be helpful to use this technology to locate your baggage, if available. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. FRALH12345). Check if your destination has travel restrictions. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. The majority of missing items of baggage are found within the first 24 hours. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Airlines are free to pay more than the limit, but are not required to do so. Security checkpoints A and B are the closest to Concourse B. Assistance request for disabled passengers when parking: 704-359-4038. If the office has availability for that day, then yes you should be able to. How early should I get to CLT airport? - corum.tibet.org Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A Chat With Us 24/7. This site does not include all credit card companies or all available credit card offers that are on the market. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. I was not able to check in online for the CLT to Bermuda leg of the trip. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Have a Question? Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. Opens another site in a new window that may not meet accessibility guidelines. Can the airlines exclude liability for certain items? Assistance can be requested by calling 704-359-4038. If you'd like to add a comment to this article and share your valuable feedback and opinions, please So, if you left your item there, call 704-359-4316. Airport, baggage claim reopen at CLT | Charlotte Observer * Hours are subject to change without notice. How to enable JavaScript. Website: cltairport.com To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. Charlotte Airport Full Guide - Airport LLC Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Charlotte Douglas International Airport See our Advertiser Disclosurefor more details. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. In addition, as an Amazon Associate we earn from qualifying purchases. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. We have a layover of several hours at the airport. La Quinta Inn Charlotte Airport, North Carolina NC. Airlines are free to pay more than the limit, but are not required to do so. Youll see them sporting a Pet Me vest with a handler. Privacy Policy and United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. Is a reservation required or a telephone # to call when landing? 2023 Upgraded Points, LLC. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. JetBlue Airlines: 704-264-0728 or e-mail [email protected], United Airlines: 704-359-8765 or 800-221-6903 or e-mail [email protected], U.S. Airways: 704-359-8765 or 800-428-4322. Flight Information: Departures and arrival information can be viewed online. and then take a sharp right onto N. Josh Birmingham Parkway. After 90 days, any item left unclaimed will become the property of the city. At that time, you will be given a claim number. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. All Rights Reserved. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Charlotte Douglas International Airport. Problems with your baggage | Lufthansa Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. These parking lots charge a flat fee of $12 per day. These exclusions are typically listed in the airlines contracts of carriage. I am connecting at CLT to travel to Bermuda. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. Hot Tip: Avoid lounge entry fees by checking out our article on the best credit cards for lounge access. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. This site does not include all credit card companies or all available credit card offers that are on the market. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. Locations include Concourses B, C & D, Baggage Claim Area; along upper level ticketing counter curbside & the Hourly Parking Deck. I am traveling from Barbados to Toronto Canada through Charlotte. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). Contact Reservations Back to top For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. After this, you will receive a written confirmation with a reference number (PIR number, e.g. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it. ** Day Pass for any passenger. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Delta Airline Baggage Claim in Charlotte, NC - Yellow Pages Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. The law applies in the case of both national and international carriage between contracting states. Lounge access may be restricted at times due to capacity. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Airport status is only available for US airports. At the security checkpoints and all other areas: contact CLT Airport Lost and Found at 704-359-8765 or visit the office in baggage claim zone B, open daily from 7 a.m. to 11 p.m. Concourse D near the Original Rum Bar and Grill, East and west ends of the terminal outside of baggage claim, D/E connector near the American Airlines Admirals Club, Arrivals level near the visitor info desk. Safe travels! Our support team is just a click away! To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. Do I go to gate at CLT to check in? All designated smoking areas have been improved with enhanced air circulation. Airlines are free to pay more than the limit, but are not required to do so. Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. Be sure to ask your parking attendant for details. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Cleveland, OH.