Select Learn New Device 3. Want to know more about us? I can use the siri remote app on my iPhone to control the AppleTV but this also does not solve the problem. It should be set to Auto using the IR remote (TV). Anyone else having this problem? Start with three devices for free and add more for just $2 per device, paid monthly. May 14, 2022 1:23 AM in response to @Anthony. Copyright 2023 Apple Inc. All rights reserved. I simply restarted the Apple TV remote. If the volume control on your Siri Remote or Apple TV Remote does not work automatically and your TV has no sound, you can program it manually: The volume of your Television or receiver can be controlled separately with your Siri Remote or Apple TV Remote, but not both at the same time. Mine is exactly as you outlined above. Also the function is also available in the iOS Apple TV remote via the control center but even through the control center the function for volume down does not work only volume up. My Apple TV 4K+ Volume Feature Not Working. HDMI-CEC is enabled and Volume Control is set to "Auto via HDMI" on Apple TV. I enjoyed surfing and watching my favorite movies and shows without any interruption until my Apple TV remote started running into technical issues. Urquhart1244, call I have HDMI Control turned on on all three devices, and Apple TV's volume control is set to Auto. volume up is working but volume down will not work. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menuand Volume Up buttons for fiveseconds etc). Go to ATV settings. Volume control on 4K Apple TV not working. New Siri Remote not controlling TV Volume (IR). Thankfully, it's pretty simple to fix once you know the steps. shiny334, User profile for user: The physical Apple Remote uses IR to send the volume . Since many various names know HDMI-CEC, check for a setting that ends in Link or Sync, some instances being as follows: Unfortunately, the Find My app does not enable you to locate an Apple TV remote control. The following are some ways to use your iPhone as an Apple TV remote: If the problem persists even when trying all the above troubleshooting methods, you may need assistance from Apples support staff to get the remote fixed. Head here. Los Angeles, CA. Using Settings, on Apple TV 4K, or 4 th generation: Go to the Settings > System > Restart. . Copyright 2020 Very strange issue. I believe the issue started with tvOS 15.4 (and 15.5 didnt fix it). The physical Siri remote is designed to work control different TV's volume. In some cases, it works after pressing the button multiple times. May 23, 2022 10:57 AM in response to bgmeek, This is a completely different issue. any proposed solutions on the community forums. Release the buttons and wait ten seconds. If the Apple TV is telling the Sony TV via HDMI to raise the volume, then it shouldnt matter which remote Im using to control the Apple TV, right? -We would recommend disconnecting the receiver from your TV and unplugging its power, then reconnecting and setting up as new to see if that resolves. All postings and use of the content on this site are subject to the. I went to settings and added a new device for tv volume. I was convinced when I saw version 15.5.1 that Apple for sure patched this issue, but nope! provided; every potential issue may involve several factors not detailed in the conversations Suddenly my Apple TV Siri remote doesnt work. TV via IR will control the volume for TV directly (not via the Apple TV box), presumably the same way as before enabling CEC. Wait while your remote restarts. I have 3 iphones and i have tried to control volume from all 3 iPhones, unfortunately none of them work. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Anyway, I fear the odds are high that we are talking of more than one problem in more than one company's product(s). captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of iPad iPad Pro (6th generation) Developer Apple Inc. Apple TV 4K remote unable to control display volume. Checking for updates is typically only needed when the issue started with the previous software update. My Apple TV is connect via HDMI to LG CX and my LG CX is connected via hdmi eARC to a Samsung Q950a volume down function via Apple TV remote not working. Make sure that the remote is about three inches from the Apple TV. The volume control through the Apple TV Remote app, using the side buttons, is available only for when using an AV receiver that supports volume control over HDMI-CEC. Step 3: Clean the sensor window on your Apple TV Remote (The sensor window is located at the top of your remote) Step 4 . I have the same issue with a LG 77 CX OLED TV and Samsung QL-800 Soundbar. Mango Life Media, LLC For more information, see the Apple Support article Control your TV or receiver with your Siri Remote or Apple TV Remote. Or a way to manually force it to use CEC instead? Press and hold the TV/Control Centre button and the Volume Down button at the same time. It is only volume. only. We understand that you are having some issues with your Apple TV remote controlling volume and mute functions since the last firmware update. I can also successfully pair the TV's own remote to control the aTV. One might think that an iOS app cannot control a TV's volume because an iPhone . If the volume control on your Siri Remote or Apple TV Remote does not work automatically and your TV has no sound, you can program it manually: Go to Settings > Remotes and Devices > Volume Control on your Apple TV 4K or Apple TV HD. Hold it down for at least 5 to 10 seconds or until the status light of your Apple TV turns off and on again. Similar for the Siri Remote: with a compatible receiver in the setup, volume control through CEC is an option. Posted on Feb 6, 2022 6:02 AM View in context. If you have the 2nd gen Siri Remote (silver with round directional control), press and hold the volume up button and the back button ("<") for five seconds. Apple TV Volume control not working properly VIA eARC. Update: I downloaded the Remote app from App Store and somehow that allows me to control the volume, but not the built-in remote which is in the control center. The light on the Apple TV flashes when I press the volume and mute button on the Apple TV remote, but there is no volume change. Apple TV Volume Is Not Working: The TV/Control Center button and the Volume Down button have to be pressed at the same time. Volume control on 4K Apple TV not working My volume control on my Apple TV 4K remote was working. this feature was working before the automatic update and I have no idea what to do next . provided; every potential issue may involve several factors not detailed in the conversations ), How To Check if Your iPhone Is Unlocked & What That Means, App Store Missing on iPhone? I agree. This site contains user submitted content, comments and opinions and is for informational purposes I had found the thread via Google search and I suppose it was referencing this post on the second page that includes the following: Oh my god it's not just me! I have even changed hdmi cords and ports . Me setup is Apple TV > marantz AVR > Vizio tv. It will unlink. Changing the settings from auto to tv . Looks like no ones replied in a while. Apple TV 4K, Reset the ATV, Soundbar and TV already but no luck. I have tried learning a new remote in Apple TV settings but still no luck. unplugged all hdmis and power to all devices. Source. Press and hold the TV/ Control clear button and the Volume down button simultaneously at the same time. I also want to note that the mute and unmute function on the ATV4K remote works as well. only. Adjust. To reset the volume, go to Settings>System>Reset. however, i tested it with a samsung universal remote and the volume control works fine through it, ruling a broken IR receiver out as the issue. ARC is audio return channel, it's ONLY use is to send audio "backwards" over an HDMI connection, it has nothing to do with sending commands. any proposed solutions on the community forums. ARC and volume control are 2 separate things, Although if your TV supports one, it probably supports the other. Ive also done a full AppleTV reset to factory settings when that failed too. Click on "Learn New Device". I have an apple TV, not sure generation but it's the first one that came with Siri remote I believe. A forum where Apple customers help each other with their products. Remotes and Devices. Any suggestions?? Remove any obstructions to the transmission between the Apple TV and the Siri Remote so that the remote can make direct contact with the IR sensor on the Apple TV. Quick tutorial on how to fix the Apple TV Siri remote (4k 2021) not controlling the volume on your tv. Since Ive compiled everything I learned into this post. But cannot control the volume using my Apple TV remote nor the remote on my phone . Pick up the remote for your television, soundbar, or audio receiver. Learning new device . If not, reach out to Pioneer customer support or a device forum to see if there is a current software or firmware update to resolve the issue of miscommunication. If Volume + - and Mute doesn't work automatically, you need to manually program your Siri Remote. "Press and hold the TV/Control Center button and the Volume Down button at the same time. Apple may provide or recommend responses as a possible solution based on the information I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Keep your Apple TV connected to power till the process is complete. Apple may provide or recommend responses as a possible solution based on the information From this hub I can have my soundbar, TV, and Apple TV interconnected and they work perfectly in-sync with CEC enabled. I was happily using my 1st gen Apple TV 4K and only upgraded to the 2nd gen for eARC support. (I am not sure if this is supposed to work). P. priitv8 macrumors 68040. Step 3: Head to Apple Settings . Ive seen some devices break CEC into several options On the ATV4K its just Settings > Remotes and Devices > HOME THEATER CONTROL: Control TVs and Receivers = On (Im pretty sure youve got this already:-). Apple TV 4K, I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. Nov 11, 2020. Join the only free daily newsletter that reveals new things you can do with your iPhone in just a minute a day. Apple TV remote works except volume with my Samsung tv, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Feb 6, 2022 6:02 AM in response to Mannygator, User profile for user: These updated too me close to an hour (I had to reconfigure all my past settings on my tv). AppleTV Remote not working except for volume buttons. Thank you for allowing us to support you. In some cases, when a product updates, the other product that it connects to also has to be updated (in some cases not all). Long story short: I updated the firmware on my Samsung HW-Q800A Soundbar, installed two software updates (one was a major version update) in my LG CX TV and updated to tvOS 15.5.1.still no luck. Bug Fixed: Apple TV Remote Volume Not Working, Organize Your Cords, Chargers & Small Tech in Style, It's Not Too Late To Join Our Privacy & Security Course, Run Your Business Smarter with Remote Device Management, How to Find a Dead, Turned Off, or Offline iPhone, 10 Simple Tips To Fix iPhone Battery Drain, How To Get an App Back on Your Home Screen, How to Transfer Photos from iPhone to Computer, How To Find My iPhone From Another iPhone, Step Counter: How To Show Steps on Apple Watch Face, Easily Retrieve Deleted Text Messages on iPhone, How To Put Two Pictures Together on iPhone, What iPad Do I Have? My previous tv was able to be controlled by the Apple TV but it wasn't a smart TV like this new LG C1. Select Learn New Device. Apple TV Volume Stopped Working. Urquhart1244, Cant control volume for tv with apple tv remote. The ONLY thing that doesnt want to work is decreasing volume. Issue fixed by resetting ATV remote by holding tv button and down vloume for 5 seconds! Ive tried everything mentioned in this forum and I cannot get it to work. Ive got the same issue. This site contains user submitted content, comments and opinions and is for informational purposes Any tips or experiences? Then, your remote will automatically reconnect and you can start using it again as normal! Same with - and mute. anyhoo, after about 20 minutes, the volume control on the apple tv will suddenly start to work, and the general remote will function normally as well. Release the buttons. An announcement stating that the remote is paired or paired will appear in the top-right corner of your Television. Well thats too bad Since the volume control issue is consistent using both the Siri Remote and the iOS remote, this points back to soundbar or TV settings. Ive restarted the Apple TV box and re-paired but no success. Step 2: Check your HDMI cable connections. ask a new question. once the remote wakes up the Apple TV it will then allow the connected TV to also turn on and switch to the appropriate input). Auto via HDMI will need support for that feature from the other device too. Apple TV 4K, From the control centers main screen, open the Apple TV remote app on your iPhone. The Apple TV box receives the signal through the home network, then relays that through CEC. I recently got the LG C1 TV and I can't connect my Apple TV remote to control tv settings, such as volume. The Volume button on your Apple TV Remote in Control Center works only when your Apple TV is set up with a HomePod, soundbar, or other AirPlay 2-compatible speaker. Did you ever find a solution for this? Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. Place your Apple TV three inches away from your remote. Do the troubleshooting: turn on HDMI CEC, enable all audio and power options. Fix FaceTime Issues 10 Ways (iOS 16), iPhone 13 Camera Keeps Refocusing? Apple disclaims any and all liability for the acts, Then, go to Volume Control. 1. Ive also talked about checking the remotes battery. Looks like no ones replied in a while. A simple Internet search reveals descriptions of this Samsung soundbar problem with no references to Apple TV devices. The Siri remote fully controlled both the apple tv device as well as the volume on the TV. When the Connected notification appears, you can use your remote. May 23, 2022 1:08 PM in response to mikereed36. tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). First, make sure that the remote is paired with your Apple TV. If I turn off CEC on the tv it works but then I cant power on/off the tv with the Apple TV remote, Volume control on 4K Apple TV not working, User profile for user: Sounds like a bug to me, but I'll leave it to the folks on here to confirm. #3. Verify how the Apple TV remote controls volume, as specified in Settings. Im running the latest TVos. My Apple TV 4K+ Volume Feature Not Working. Im pretty sure the new Siri remote firmware (0x0061) broke IR functionality for me. Is there anything i can do?? Switch HDMI inputs. Sometimes I can't find the native remote and prefer to use the iPhone Apple TV remote app. Press and hold Menu or Back, as well as Volume Up, for five seconds. Primary phone: (641) 472-6330, Rachel Needell is a Feature Web Writer at iPhone Life, a published poet, and a longtime Apple enthusiast. This cloud-based devicemanagement software allows you to remotely configurethe devices your team uses on a daily basis (such as iPads, iPhones, Mac computers, and more), giving you the ability tosetup new equipment,addapps, manage security features, and much more. any proposed solutions on the community forums. Apple TV has now become a popular method to transition from conventional cable television to a smart streaming device, especially as streaming services get more and more popular by the day. I do remember when I first connected the 2 it didnt work and I did something to make the volume controls work but I cant remember, User profile for user: In addition, you should try a different type of content. Any ideas? But how the remote control immediately worked with my TV? Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver. Having personally experienced several some issues with Volume, I decided to do my fair share of research on Apple TV remote. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. I am now able to control the volume and mute with the Apple TV remote. Good luck, and happy watching! Re-pairing also resulted in another problem: The menu option for controlling the tv is now greyed out (so Ive had to dig up the tv remote :( ) Apple TV. Looks like no ones replied in a while. Refunds. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. Urquhart1244. Here's what it looks like on iOS 11 beta's Control Center Apple TV control on my ATV4 with tvOS 11 beta. Learn how to control Apple TV with iOS or iPadOS Control Center. I have gone to the Apple TV settings, chose Remotes and Devices, chose Volume Control, and selected Learn New Device. Including power cycling everything. 127,075 points. Good explanation of the problem. Also I guess that as long as the native remote control does control the volume, my TV is compatible with this feature. Press Select and Play until your streaming stick reboots. Perform a Sound Test. We are able to up the volume, mute the sound, but cant lower the volume. I tried all the options I could find online including adding a new device where it had me hold the volume buttons, holding menu and volume up to repair the remote and power cycling it. To start the conversation again, simply RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If the Volume button is dimmed, use the volume button on the remote that came with your television. Nevertheless, we'll keep an eye on the developments about the Apple . To begin, connect your Apple TV to your Television through HDMI. Volume control uses HDMI-CEC. The issue can be related to the hardware or settings. Try relocating possible sources away from Apple TV to see if that helps. Apple TV HD, All postings and use of the content on this site are subject to the. This site contains user submitted content, comments and opinions and is for informational purposes Brand names used in our stories are trademarks of respective companies. Simply pressing the top of this ring button has been known to fix Fire TV Stick audio bugs. All postings and use of the content on this site are subject to the.